Contact information

At SwoonCart, we're committed to providing a smooth and reliable shopping experience. If you have any questions about your order, our products, shipping, or our policies, we're here to help.

Business Information

Business Name: SwoonCart

Email: swooncart@gmail.com

Website: https://swooncart.com

Order Support

To help us assist you as quickly as possible, please include the following information when contacting us:

Your Order ID
Your registered email address or mobile number
A brief description of your query

Shipping Damage Replacement

If your order arrives damaged during transit or you receive an incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

A continuous, unedited unboxing video recorded from the moment the sealed package is opened.
Clear photographs showing the product and its packaging.
Your Order ID.

Requests submitted without the required supporting evidence or after the specified timeframe may not be eligible for replacement. Please refer to our Return & Refund Policy for complete details.

Shipping Support

Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable). You can use the tracking information provided to monitor your shipment throughout the delivery process.