Shipping policy

Last Updated: 12 July 2026

At SwoonCart, we believe that delivering a great product also means delivering a great shopping experience. Every order is carefully inspected, securely packed, and dispatched with the same commitment to quality that goes into selecting our products. Please read our Shipping Policy before placing an order.

1. Shipping Coverage

SwoonCart currently delivers to eligible serviceable locations across India.

Delivery availability depends on your PIN code and the coverage of our courier partners. Certain remote or restricted locations may not be serviceable.

2. Shipping Charges

Free shipping is available on all eligible orders delivered to our serviceable locations.

If any additional shipping charges apply for specific products or locations, they will be clearly displayed during checkout before payment is completed.

3. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation or order confirmation for eligible Cash on Delivery (COD) orders.

Orders placed on Sundays or public holidays will be processed on the next business day.

During festivals, promotional campaigns, or periods of high order volume, processing times may be slightly longer.

4. Delivery Timeline

Estimated delivery time is 5–8 business days from the date of dispatch.

Delivery timelines are estimates only and may vary depending on your location, courier partner operations, weather conditions, public holidays, government restrictions, or other circumstances beyond our control.

While we work with reliable courier partners, SwoonCart cannot guarantee delivery on a specific date.

5. Order Tracking

Once your order has been dispatched, you will receive shipment confirmation together with tracking details via email, SMS, or WhatsApp, where applicable.

You can use the tracking information provided to monitor the progress of your shipment.

6. Damaged or Incorrect Items

If your order arrives damaged during transit or you receive an incorrect item, please notify us within 48 hours of delivery.

To help us investigate and process your request, you may be required to provide:

A continuous, unedited unboxing video recorded from the moment the sealed package is opened.
Clear photographs showing the product and its packaging.
Your Order ID.

Requests submitted without sufficient supporting evidence or after the specified timeframe may not be eligible for replacement.

Please refer to our Return & Refund Policy for complete details regarding replacement eligibility.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including the recipient's name, address, PIN code, phone number, and other required details.

SwoonCart shall not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

Where applicable, additional shipping charges may apply for re-dispatch of returned shipments.

8. Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery cannot be completed because of customer unavailability, refusal to accept the shipment, or incorrect delivery information, the shipment may be returned to us.

Where applicable, additional shipping charges may apply for re-shipping the order.