Refund policy

Return & Refund Policy

At SwoonCart, we believe quality comes before quantity. Every product is carefully evaluated, inspected, and securely packed before dispatch to ensure it reaches you in excellent condition. We are committed to offering products you can purchase with complete confidence.

Returns & Refunds

Due to the nature of the products we sell, we do not accept returns or offer refunds once an order has been placed and shipped, except where required under applicable law or in cases of products damaged during transit.

Shipping Damage Replacement Policy

If your order is damaged during shipping, we will provide a one-time replacement, subject to the following conditions:

  • A continuous, unedited unboxing video must be recorded from the moment the sealed package is received until the product is fully unpacked.
  • The video must clearly show the sealed package before opening.
  • The damage must be clearly visible and must have occurred during shipping.
  • The replacement request must be submitted within 48 hours of delivery.

Replacement Eligibility

Replacement requests cannot be processed if:

  • No unboxing video is provided.
  • The video is edited, paused, or incomplete.
  • The damage occurred due to misuse, mishandling, improper installation, accidental damage, or normal wear and tear after delivery.
  • The request is submitted more than 48 hours after delivery.

Order Cancellation

Orders may be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Replacement Requests

To request a replacement for an eligible shipping-damaged product, please email us at swooncart@gmail.com with the following:

  • Your Order ID
  • A continuous, unedited unboxing video
  • Clear photographs showing the damaged product and packaging
  • Your contact details

Our team will review your request and respond as quickly as possible. Approved replacement requests will be processed in accordance with this policy.